Customer Commitment Statement
The Management Message:
Dear Customer,
Thank you very much for choosing Manus Aktteva Biopharma LLP as your strategic partner and reposing faith on us and working with us on your ongoing and new projects.
We understand that every time you choose Manus Aktteva Biopharma LLP, you are placing your confidence and trust in us - in our 'Products', our 'Services' and our 'People'. Your expectations from us are undoubtedly high and that's what keeps us continuously trying to improve ourselves.
This “Quality Policy” statement from Manus Aktteva Biopharma LLP is a core step in our offered services being competitive, swift, efficient and exhaustive, continually improving the effectiveness of Quality Management Systems based on our core values of 'customer satisfaction', 'accountability' and 'teamwork.'
Our company policy addresses all areas of your sourcing requirement- starting from finding a source for hard to find molecules to organizing custom synthesis for a specific project and facilitating custom synthesis on FTE basis. Handling projects which are earmarked for your DMF filing by offering your required intermediates i.e. penultimate stage, n-2 stages backed up with documentations complying to regulatory requirements, complying with FDA requirements for the intermediates helping you file DMF, offering a technical package, to finally fulfilling commercial aspect of the project and beyond is what we specialize in.
The above reflects our vision, "THE MANUS AKTTEVA FAMILY WILL CONSISTENTLY DELIVER SWIFT, VALUE BASED AND SATISFACTORY SERVICE TO ALL OUR CUSTOMERS", and demonstrates our commitment to making your request an experience that could only be summed up by the words: "Test us to get the best of us".
It may not be out of place to share with you the fact that the last surveillance audit of ISO 9001:2008 certification highlighted 97% customer satisfaction reports.
It is our continuous endeavor to meet and exceed our customer’s expectations. We would like you to tell us how we are performing and we welcome your feedback.
Cheers!
Udeet J Banker
CEO
Manus Aktteva Biopharma LLP
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